You run the warehouse. We run everything else.
Most enterprise WMS comes with a hidden cost: the team you have to hire to run it. Invenits doesn't — we are the team.
Most WMS support is a help desk. Ours is a team that knows your operation.
The clean line between us and you.
Concierge isn't a service tier you upgrade to. It's the default. Every customer gets the same team, sized to your scale.
What we handle
- ✓The platform. cloud-native infrastructure, real-time MOS, intelligent RPA, end-to-end traceability
- ✓EDI & retailer onboarding. 1,000+ specs already built; new retailers added by our team
- ✓Business-rule changes. configuration evolves with your operation, included in subscription, not change orders
- ✓Integrations & upgrades. your other systems, our problem to connect; updates ship continuously
- ✓Concierge operations. named operators who know your warehouse, watching it run 24/7
What you handle
- ●Your floor. the physical warehouse, equipment, layout decisions
- ●Your labor. hiring, training, scheduling. The system enforces SOPs at the task level
- ●Your inventory. the physical goods. Inventory accuracy is our job; the inventory itself is yours
- ●Your clients. sales, contracts, SLAs, relationships. We give you the operational reliability to keep them
People who know your warehouse.
We don't sell you software and walk away. You get a subscription — and the team stays with you.
Every Invenits customer has named operators on our team — people who know your floor, your retailers, your client relationships, your business rules. They're watching the system run, every day, in real time.
When something needs attention, they often see it before you do. When you call, you reach them — not a tier-1 agent who has never heard of your operation. The relationship doesn't transition from sales to customer success. There's no handoff. The people who launched you are the people running with you.
When something goes wrong on a typical enterprise WMS, you log a ticket. By the time the right person looks at it, your peak window is over. We don't operate that way.
Named, not a queue
specific people, by name — pick up the phone, you reach them
Senior, not tier-1
concierge team is staffed by senior operators, not script-readers
Persistent, not rotating
the team that launched you is the team running with you, year after year
On your operation, not a portfolio
your concierge team knows your warehouse — not 50 warehouses they cycle through
We see issues before you do.
Real-time monitoring means we often see issues before you do. Phone, chat, email — pick your channel. The response is the same person.
We run periodic reviews of your operation. Performance trends, exception patterns, optimization opportunities — flagged and discussed before they become problems. The reviews aren't sales pitches for new modules. They're operational health checks.
When something does go wrong, the response is fast and the resolution is owned. Not "your ticket has been escalated to tier 2." A named operator on our team owns it through to resolution, then writes up what happened so it doesn't happen again.
Real-time platform monitoring
exceptions, latencies, anomalies — surfaced as they happen
Periodic operational reviews
performance trends, capacity forecasts, optimization opportunities
Owned resolution
no escalation handoffs; the operator who picks it up sees it through
Post-incident write-ups
what happened, why, what we changed — shared with you
The numbers behind the team.
Platform uptime
Cloud-native, microservices, active-active replication. 7+ years live
Active monitoring
Always-on platform monitoring; concierge team available business hours, on-call after
Initial response
From inquiry to a named operator on the line, business hours
Sales-to-CS handoffs
The team that launched you is the team running with you
Talk to a concierge operator.
Same person who'd be running your warehouse if you signed today.